An Ohio hospital where about 2,000 frozen eggs and embryos may have been damaged by a storage tank malfunction has apologized to patients and said it will do "everything possible to address the situation".
"We are incredibly sorry this happened", the hospital said in a statement.
The failure resulted in the temperature in the tank becoming warmer than it should be, which means numerous eggs and embryos in the tank may no longer be viable, according to Patti DePompei, president, UH MacDonald Women's Hospital and UH Rainbow Babies & Children's Hospital.
"We are so very sorry this happened, and we want to do all that we can to support our patients and families through this very hard time", DePompei said.
The tanks have multiple monitors and sensors that should set off alarms if there's a temperature flux.
The hospital said it does not yet know what caused the problem and is investigating.
The specimens were not in a dated order.
In a statement it said it did not yet know if any of the 2000 eggs and embryos could still be used. The line is staffed by nurse professionals from 7 a.m.to 8 p.m. Monday to Friday, and 8 a.m.to 1 p.m. on Saturday.
None of the eggs and embryos impacted by the partial thaw will be destroyed.
Right now, our patients come first.
UH moved its Fertility Center into the Ahuja Medical Center in 2011.
The exact cause of the thaw, whether machine malfunction or human error.
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It is unknown at this time how much it will cost to fix this, with University Hospitals saying it could mean procedure fees would be waived for future treatment, according to WEWS.
The average cost of fertility treatment can be around $10,000 so the financial impact is expected to be significant. We are committed to getting answers and working with patients individually to address their concerns.